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Confirmation of your order
When we receive your order a confirmation e-mail will be sent to you
including product details, estimated delivery date and total
price.
Delivery
All of our jewellery is made to order. Please allow 10 – 14 working days
from order date to delivery date. Orders will be sent out Royal Mail
Next Day Special Delivery with order Track & Trace. Prior to despatch
of your order a confirmation E-mail will be sent out containing your
tracking number which can then be used to track you order on the Royal
Mail Web Site. If your order is urgent and you require delivery any
sooner please contact us and we will do our best to meet your
requirements.
Money back guarantee
If you are not entirely happy with your purchase for whatever reason
please return it to us within 7 days of receipt of the item for a full
refund, providing the item is returned as sold and in its original
condition. All returns must be sent by Royal Mail Special Delivery and
fully insured by yourselves. For extra security please do not write
JEWELLERY or any other luxury words on packages returned to us
Guarantee
All of our jewellery comes with a 2 years guarantee, which covers any
manufacturing faults. If this occurs we will gladly repair or if needed
we will replace the item at no extra cost. Any attempts to repair
the item by a third party voids this guarantee. Any negligence or
normal wear and tear is not covered by this guarantee. All returns
are subject to a Manufacturers Inspection.
Privacy/security
Any information obtained by us relating to a purchase will not be
sold, transmitted or made available to any third parties not directly
related to the ordering process. We will not provide e-mail
addresses or any other information we receive to Internet Marketing
companies or mailing lists. All credit/debit card details will only be asked
for when entering the Protx Secure Payment System when you decide to
make your purchase. No credit/debit card details are seen or held by us
whilst purchasing online.
Weight
All weights are approximate before set and finish.
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